Refund Policy
Introduction
You are entitled to a full refund within 21 days of your purchase from our website. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund, exchange or store credit. If your purchase was not from our website, then we can't offer you a refund, exchange or store credit. To be eligible for a refund, your item must be returned to us unused and in the same condition that you received it. It must also be in the original packaging.
Refund Process
To start the refund process, please visit https://rosiewebb.com/contact and complete the form. Once we inform you that a refund will be issued, we will issue a refund to your payment method within 7 days, not including processing time. The processing time for a refund is usually two or three days but may take up to 7 days, depending on the payment method used. If you request a store credit, we will provide you with a coupon to the value of your item(s). Please note that a coupon may be used once up to the value of your store credit. If you request a replacement, we will send it to you within 5 days at our cost.
Damaged Items
If an item is damaged in transit, you must let us know within 7 days of receiving your order. We may ask you to provide us with a photo of the damage. If we ask you to return the damaged item, you must do so no later than 21 days after your purchase. You are responsible for the cost of return delivery. We will send you a replacement at our cost, or you may choose to receive store credit or a refund to the value of your order.
Shipping
Once we inform you that a refund will be issued, we will send you the returns address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.